Capital One Auto Finance Complaints and Reviews

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  • Customers like
    • Terms and conditions1
  • Customers don't like
    • Poor security1
    • Processing of the refinacing1

  • 2 days ago
  • Auto Financing
  • Hampton, New Hampshire
  • 22
  • REVIEW RATING 4/5

My husband and I bought a brand new Saturn Vue at the dealership we were told the finance company was Onyx corporation found out later it was Capital one paid over $35000 for a $27000 car, we got behind on the loan we must have been the first to ever get behind because they sent someone to repossess, never knocked on our door just dragged it out of my driveway I had just put new tires on it and... Read more

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They "approved" me for an auto loam refinance with a lower rate and three days later I get an email saying they were unable to approve me. I even was involved on a three way call with a rep to get my payoff from my current institution which was a WASTE OF MY TIME!! I WOULD NEVER recommend Capital One to ANYONE!!!!! THEY ARE LIARS AND SHOULD NOT BE ABLE TO DO THIS TO ANYONE. Add comment

  • Jul 16
  • Auto Financing
  • Newton Falls, Ohio
  • Capital One Auto Finance Loan
  • 154
  • REVIEW RATING 4/5

Hi Iam a customer of capital one auto. I have never been so upset wiith a company. Capital one auto is screwing me around on my loan balance. I have pay them $3225.00 just alone this month and my balance is not dropping off on my pay off or balance owed . Its always interested change daily on the loan. But one person said that only $17 out of a $125 payment goes to interested and someone... Read more

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Capital one was paid thru a bankruptcy and still collect monthly payments for over a year and will not report payments on credit reports should I continue making payments only 3600 left to pay other dealers won't do trade help Add comment

  • Jun 07
  • Auto Financing
  • Orlando, Florida
  • Car Loan
  • 496
  • REVIEW RATING 5/5

Bought a BMW 525 in 2006 for $30,000. I took a loan for 60 months. Paid the entire loan amount. Left the country due to family emergency and found out that Capital One repossessed the vehicle over $ 1200 of Late Fees assessed over the life of loan. My paid off vehicle is gone , and I am stuck with a Repo on my credit. Please advise what should I do.? Capital One will not listen. Is there any type... Read more

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  • May 29
  • Auto Financing
  • Chandler, Arizona
  • Car Loan
  • 464
  • REVIEW RATING 5/5

I already knew my car was going to get repossessed and I called capital one to see if they can give me some time to make a payment. A collector named Taii or Tae that's the name he gave me. Right away he told me to check outside my home and see if there's a tow truck and I said no then he goes on to say well there should be one right there pretty soon and I said I'm not home and he says they'll... Read more

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  • May 19
  • Auto Financing
  • Pismo Beach, California
  • Loan Refinance
  • 320
  • REVIEW RATING 5/5

When I began my refinancing with them in October 2014 I received a estimated loan agreement to have until finalization of the loan partnership. Upon payoff to my other lender I never received notification from Capital One that my New Loan payments were established or given my new payment date. I argued that this was a standard procedure to notify customers when their payments begin, they argued... Read more

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  • May 05
  • Auto Financing
  • Car Loan
  • 2
  • 2
  • 314
  • REVIEW RATING 5/5

We spent 3 days and talked to 9 different customer service" minions" without any assistance in the slightest. All we needed was a truthful principal pay off so we could cut this horrid company loose. They wanted principal PLUS tons of fees, penalities and misc. but even though the loan had been hard on everyone they would not help us get out. In retrospect I believe our car was a very... Read more

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I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't had an issue with them. The process has been smooth both times. I'm getting ready to apply for the third one. I was shocked to see these reviews. I've delt with capital one for almost 8 years. Haven't had any issues that they haven't resolved right away. Add comment

  • Feb 27
  • Auto Financing
  • Mountain View, California
  • Stolen Car Finacing
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

Suv stolen in 2009,Capt one did not reply to gap ins co so bal was not paid off.Capt one wants me to pay 19,264.41 bal. I know they on crack. I paid for nearly 3 yrs, my auto ins pd over10,000.00 and the total was only abt 30,000.00 incld the gap ins. They owe me a refund for 3 yrs gap ins that was not used. Crazy people Read more

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