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1.5 Based on 18 reviews
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  • Customers like
    • Fast prompt service - 1
    • Nothing 1
    • Terms and conditions 1
  • Customers don't like
    • Lack of communication 3
    • Processing of the refinacing 2
    • Poor security 1

My vehicle was repo'd in the middle of the night. The company who Cap 1 hired/authorized to pick up the car obviously broke my steering column and neither of them wants to pay for the repairs. My car is inoperable because of this and is now located 2 hours away from me. I've paid Cap 1 what I owe them but I can't get my car because Cap 1 wants me to release them from the damage. I'M NOT A *** FOOL! I'm not releasing anyone and will hire an... Read more

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From: John Rush, I am a current Capital One Auto finance customer And for the last three days i have been dealing with very poor service from: Felicia Pana, mortgage sales NMLS 1219936, once she learned of my low credit score she would not reply to my emails or call, Add comment

Long story short. I filed 13 and coverted to 7. I received no paper work, no notification from capital one regarding payments, next step nothing. Once i was discharged they cane and repoed my car. I have not received a ketter ir call ststing where to pickup my items that were in the car nir the paynebt amount needed to get it back. I have called several times to 888-455-6662 and no answer just a voice recording. It states they are experiencing... Read more

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I was in bed when i here a truck backing up to my car my wife ran out to see what ot was my car was being repoed i had talked to some one on the phone last week told the lady i had lost my job but i have got a new one and will cech up if i could just have till the 31 of this month ahe sed that will be fine and then this happend THANK YOU VARY MUCH!!!!!!!! Add comment

I tried to pay my car payment online today. Couldnt do it. So I called, couldnt do it. Got transfered to Panama. Very hard to understand. Why panama? Why not someone I can understand. Lots of people in USA need jobs. Including me. Got laid off ftom my job of 20 years & Capital One has panama taking my car payment. Very disappointed. Add comment

Our motto is if we were starving, homeless, completely destitute, we would absolutely avoid this company at all costs. We wouldn't take their money if they were throwing it at us after our experience. Back in 2005 we had little to no credit, and you need credit to buy a house right? Don't look to Capital One Auto Finance to help on the road to credit building. Long story short, and you can read our story here... Read more

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I have been in the process of getting my loan modified. I have talked to soo many account managers that it has become unreliable of who I talk to. Today I called to speak to one account manager that has been the constant I am suppose to call and he was not in. So I decided to speak to another rep, the rep decided to tell me all the rules again of their loan modification process, I told her I UNDERSTOOD that and that I am trying desperately to... Read more

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ANOTHER TIME MY CAR IS GONE! Yet again, this company has screwed me over! They cancelled my Direct Pay and took my car, so I have to try to get my car back out of wherever they are holding it. Called the "customer service" and the person I spoke with is giving me information about how they could not find payments. This is the second time I have had to deal with this issue! HORRIBLE car loan company! Run for the hills if a car dealership tells... Read more

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For months Capital One has been calling us before our payment is due. They keep telling us that we are not behind in any payments but keep calling us before our payment is due. They called today for this and when I asked if we were behind she tells me yes. I asked why this is the first time we've been told that we're behind or received anything by mail stating this she couldn't answer me. Every person who calls is completely rude, not once has... Read more

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I can't understand why they would ask you to burrow a large amount of money from your relatives so that they can get their money. I understand that you have reports and things to keep up but I find it very disrespectful to put my friends and family into something that is personal. I might not want my family in my business and then after I mention that then the lady says I'm sorry for that but we are trying to help. BULLCRAP! Try again with... Read more

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