Capital One Auto Finance Complaints and Reviews

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  • Customers like
    • Terms and conditions1
  • Customers don't like
    • Poor security1
    • Processing of the refinacing1

Capital one was paid thru a bankruptcy and still collect monthly payments for over a year and will not report payments on credit reports should I continue making payments only 3600 left to pay other dealers won't do trade help Add comment

  • Jun 07
  • Auto Financing
  • Orlando, Florida
  • Car Loan
  • 246
  • REVIEW RATING 4/5

Bought a BMW 525 in 2006 for $30,000. I took a loan for 60 months. Paid the entire loan amount. Left the country due to family emergency and found out that Capital One repossessed the vehicle over $ 1200 of Late Fees assessed over the life of loan. My paid off vehicle is gone , and I am stuck with a Repo on my credit. Please advise what should I do.? Capital One will not listen. Is there any type... Read more

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  • May 29
  • Auto Financing
  • Chandler, Arizona
  • Car Loan
  • 270
  • REVIEW RATING 4/5

I already knew my car was going to get repossessed and I called capital one to see if they can give me some time to make a payment. A collector named Taii or Tae that's the name he gave me. Right away he told me to check outside my home and see if there's a tow truck and I said no then he goes on to say well there should be one right there pretty soon and I said I'm not home and he says they'll... Read more

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  • May 19
  • Auto Financing
  • Pismo Beach, California
  • Loan Refinance
  • 203
  • REVIEW RATING 4/5

When I began my refinancing with them in October 2014 I received a estimated loan agreement to have until finalization of the loan partnership. Upon payoff to my other lender I never received notification from Capital One that my New Loan payments were established or given my new payment date. I argued that this was a standard procedure to notify customers when their payments begin, they argued... Read more

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  • May 05
  • Auto Financing
  • Car Loan
  • 2
  • 2
  • 249
  • REVIEW RATING 4/5

We spent 3 days and talked to 9 different customer service" minions" without any assistance in the slightest. All we needed was a truthful principal pay off so we could cut this horrid company loose. They wanted principal PLUS tons of fees, penalities and misc. but even though the loan had been hard on everyone they would not help us get out. In retrospect I believe our car was a very... Read more

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I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't had an issue with them. The process has been smooth both times. I'm getting ready to apply for the third one. I was shocked to see these reviews. I've delt with capital one for almost 8 years. Haven't had any issues that they haven't resolved right away. Add comment

Suv stolen in 2009,Capt one did not reply to gap ins co so bal was not paid off.Capt one wants me to pay 19,264.41 bal. I know they on crack. I paid for nearly 3 yrs, my auto ins pd over10,000.00 and the total was only abt 30,000.00 incld the gap ins. They owe me a refund for 3 yrs gap ins that was not used. Crazy people Add comment

  • Feb 09
  • Auto Financing
  • Houston, Texas
  • Electronic Funds Transfer
  • 1061
  • REVIEW RATING 5/5

I purchased a vehicle approximately four years ago through Capital One and the monthly payment was established on an electronic transfer from my checking account. On the 23rd of each month exactly $729.54 was withdrawn from the checking account. On 11/18/2014 I logged on to the Capital One site and went to the "make a payment" page. On this page there is an option to "pay off" the loan. This is... Read more

Was this review helpful? 4 1

  • Jan 28
  • Auto Financing
  • Monroe, Louisiana
  • Repossession
  • 4
  • 4
  • 1462
  • REVIEW RATING 5/5

I was only one month behind on my Capital One Auto Finance loan and they repossessed my car with no notice. They took my car in the middle of the night on a school night for me and my children. Personal belongings inside of the car. They made me come up with all the necessary paperwork for acquiring the car in the first place, then told me I needed to pay two months to get the car back in 10... Read more

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  • Jan 24
  • Auto Financing
  • Dallas, Texas
  • Car Loan
  • 492
  • REVIEW RATING 5/5

Number one how do you figure that you will pay $58,000 For a $18,000 loan.It seem's that your math is off by a lot.Their is know way that you can come up with this amount of payoff for this model and Year of vehicle.Are you on some type of Meds?Even with the 5 Extentions I doubt that you will pay $58,000 at the close of your loan if you should pay off the loan.Capital One will tack on the extent... Read more

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