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Capital one Auto Finance

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58 complaints

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Capital One® Financial Corporation was founded by Richard D. Fairbank in 1988. The corporate office of the company is headquartered in McLean, Virginia.

Capital One has emerged as one of the America's largest consumer franchises with approximately 45 million customer accounts and one of the nation's most recognized brands. As one of the nation’s top 10 largest banks based on deposits, Capital One, N.A. has approximately 1,000 branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. For auto loans customers may apply online and get response as soon as the next day. The present rate for new car loans range from 4,79% to 5,49% and for used car loans – 5,59% to 5,99%. Customer service is available at 1-800-689-1789 Monday through Friday 9 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 7 p.m. ET. Please try to contact Capital One Auto Finance Customer Service directly prior to posting any complaints on this site.

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Capital One Auto Finance Complaints & Reviews

Capital One Auto Finance Reviews

Charisma...
Capital One Auto Finance - Capital One Auto Fraud

Spread the word and SHARE this status with everyone u know!!! CAPITOL ONE is one of corporate americas biggest FRAUDS!!!! They repossessed my car and I was only two payments behind...

#292221
Jan 26, 2012
39

Daprecio...
Capital One Auto Finance - Capital one sucks

Capital one lost my payment and i have never been late. I send copies of money orders and traced them they came back cashed by capital one but yet they dnt know where the money ord...

#290874
Jan 21, 2012
40

Mad hill...
Capital One Auto Finance - CAPITAL ONE AUTO=LIARS

Back in 2006 I lost my job and in turn had my vehicle repo'd. I never heard a word from them telling me I had a balance that was owed. It was listed as a charge-off and showed ...

#289953
Jan 18, 2012
71

Anonymous
Capital One Auto Finance - LAWSUIT NEEDS TO BE FILED AGAINST THESE SCAMMERS!!!

After telling Capital One, i was gong to sell the car back and refinance through someone else, the system suddenly went through maintenance, which doesn't allow them to give me a p...

#288782
Jan 13, 2012
99

Grunt
Capital One Auto Finance - Credit repair

I settled with Capitol One Auto Finance 4 years ago for what they offered, and they still continue to call it charge off, if i knew what the balance owed was i would have paid in f...

#284610
Dec 28, 2011
160

Itsmuffie
Capital One Auto Finance Is Terrible:

They have the worst Representatives and have provided me with inconsistant information everytime I call. I was given an amount to pay and was told this would prevent reposession- ...

#275207
Nov 15, 2011
296

Anonymous
Capital One Auto Finance - Not Good.

Went in their earlier this week and mostly worked with the general manager, Dave, who was a real nice, "understanding of my stress" type of guy. I told him more than once that I d...

#274738
Nov 13, 2011
296

Anonymous
Capital One Auto Finance - Capital One calls my hous but I don't have any account with them

I have told them the person they're looking for cannot be reached at my phone number but they keep calling. They're looking for my husband's ex-wife! They've been...

#270148
Oct 24, 2011
239

Dcrabt3492
Capital One Auto Finance - Ruined My Credit Report

I have a truck that I have been paying on for 5yrs, and is almost paid for. Then for some reason Capital One Auto Finance reported that I have claimed bankruptcy on the truck. I ha...

#269655
Oct 21, 2011
381

Swiftrobb
Capital One Auto Finance - Capital One is VIOLATING my civil rights....Help me!!!

Capital one, I can't possibly begin. But here is a recent summary; Ex-wife in divorce papers madee it so that I had to pay half of the loan off for a car in her name and I the ...

#266095
Oct 05, 2011
408

Gashcom1
Capital One Auto Finance - Capitol one gap insurance are CROOKS!!

I bought a car in Jan, the next day I try to cancel the gap insurance. 6 months later Im still getting the run around. $560 for some bullsh insurance that the dealer talked me into...

#256247
Aug 18, 2011
475

Kimjov53
Capital One Auto Finance - Fed up with

Claimed to help me with my passed due payments but nothing ever came in the mail i get nowhere talking to customer service, this has happened befoe i had to resort to contacting th...

#256099
Aug 17, 2011
359

Lastouff...
Capital One Auto Finance - Capital One's Use of Call Centers w/racist policies

On July 5 /6, 2011, I encountered Capital One’s use of overseas callcenters in Manila and India. Staff refused to identify real names and locations. They used fake names, John an...

#247346
Jul 06, 2011
621

Block ro...
Capital One Auto Finance - Liars, thieves and crooks

My husband has a acct with capital one. In the last 3 yrs he has lost 2 jobs and had 2 heartaches resulting in a qwintuple (5)by-pass. I am working 3 jobs trying to make end meet w...

#247022
Jul 05, 2011
511

Capital1...
Capital One Auto Finance - CapitalOne auto finance thee worst dont get a loan with them

I got a auto loan with the worst bank that can exist in the universe, yes CAPITALONE. I recently lost my job, called them to see if we can work something out a settl...

#237399
May 13, 2011
884

Kroy
Capital One Auto Finance - Never recieved anything about loan

After making payments for 8 months through my online banking I wanted to know how much I owed. I never recieved anything by mail from them. When I called and spoke to someone who i...

#237168
May 12, 2011
656

Patgeorg...
Capital One Auto Finance - 27 calls within 2 days after due date

I have an auto loan at Capone. I had the due date changed for $25 and if they don't recieve it on or before they start calling. When you answer their calls they first of all ...

#235283
May 01, 2011
785

Scrapiron
Capital One Auto Finance - Worse than the DMV and IRS

Capital One Auto service is worse than the DMV and IRS combined times 10. They are systematically unhelpful. They harass, mislead and lie. If you fall behind in your loan they c...

#232988
Apr 18, 2011
620

Mad Judy
Capital One Auto Finance - Hardship program is a scam!

We are asking for hardship on our auto loan due to loss of income. This is a total scam. To qualify you must be 60 days behind, but you must have made a payment in...

#221966
Feb 16, 2011
1506

Mistyloo...
Capital One Auto Finance - Capital one is full of crap!!!

I unfortunately have been with Capital one since 2007. I have had NOTHING but bad service and unresolved issues with this company. I pay more if not double of what I am supposed to...

#219618
Feb 03, 2011
627

Jmackenzie
Capital One Auto Finance - Capitol one lost car title

Paid off capitol one auto loan 1 year early with cash at their own bank.waited a day or two then called to get my title,they told me cash was not ceritified funds and i would...

#218828
Jan 29, 2011
947

Anonymous
Capital One Auto Finance - New Loan - Harrassing Phone Calls

I just took out an auto loan with Capital One Auto Finance in late December. My first payment isn't even due until February 1, 2011, yet I am receiving 6-8 calls PER DAY from them...

#216381
Jan 14, 2011
1040

Anonymous
Capital One Auto Finance - Do Not Give them your phone number.

I have had my loan with Capital One since April 2007. I never missed a payment, A year ago I lost my job due to the recession. I explained that to the representative and a payment ...

#214008
Dec 31, 2010
862

Anonymous
Capital One Auto Finance - No customer support for West coast people

Trying to get a lien release faxed to me at 3pm AZ time to complete a car sale. But East coast office to which I am transferred refuses to do so until Monday because the order has...

#213921
Dec 30, 2010
474

Anonymous
Capital One Auto Finance - Capital One outsources all their customer service!

I recently was in a vehicle accident where my vehicle was a total loss. I have GAP insurance to cover what Nationwide will not. Every time I have called Capital One to get docume...

#211030
Dec 10, 2010
571

Lovely l...
Capital One Auto Finance - Harrassing and degrading calls.

I am very humilated after receiving a degrading and disrespectful message from Capital One Auto Finance from a Crystal after speaking with the supervisor I was told that what Capit...

#201846
Oct 08, 2010
580

Anonymous
Capital One Auto Finance - Capitol One

We have a personal loan and have been paying on it for a few years. My complaint is they will not work with you. I wanted to lower my payments and extend them. I have never been...

#201056
Oct 03, 2010
371

Anonymous
Capital One Auto Finance - Calls 8-9 times a day!

Dear Capital One, I have asked numorous times to quit calling me every day! I will not answer the phone! I have no job! Car, House-which was foreclosed on due to the death of my Hu...

#199866
Sep 24, 2010
660

Anonymous
Capital One Auto Finance - The Worst Auto Finance Company

It started out good.... Then, I found out they don't refinance. So, that right there, sucked!!!! Then, when you call and make a payment they want to charge a ridiculous process...

#199756
Sep 23, 2010
907

Kitten1967
Capital One Auto Finance - Auto loan

I have loan through capital one. I needed a extinction they said I could have one for a month. But now I am not eligible for it. They are always rude. They don't care about the...

#198693
Sep 16, 2010
1170
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