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1.5 Based on 24 reviews
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  • Customers like
    • Fast prompt service - 1
    • I liked the price and finance charge 1
    • Terms and conditions 1
  • Customers don't like
    • Lack of communication 4
    • Customer service or the lack of care or assistance 2
    • Processing of the refinacing 2
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Never purchase a car through Capitol One. This company has lack of communication. No one is on the same page. They take to long to handle any business. All the reps. up to the President needs to be re-trained. No customer service, lack communication skills and very un-professional. They need to learn how to take notes. Sorry business... CAPITOL ONE SUCKS. DON'T DO BUSINESS WITH THEM. THERE STAFF IN EVERY DEPARTMENT IS SLOW, PROCRASTINATORS, THEY... Read more

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This company is horrible, you should never ever use them.

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So disgusted with this company and their illegal practices, as well as their reps attitudes and poor treatment towards customers. Recently, within the last few months, I had fallen slightly behind on my car payments. I kept in touch throughout the last few months, at least once every 2 weeks to make sure that I was all set. One of the agents I spoke with had scheduled 3 payments in advance, so I could keep the car because I was making promise of... Read more

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Im having a hardship and dont want to lose my car is there a way i can push back about 3 payments Read more

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I financed a car with Capital One and paid on it for a year. My car was towed because it appeared I had a suspended license. Well after a long battle I didnt have a suspended license. HOWEVER, the tow company 5 Star Towing sold my car to themselves the day I was coming to get it. What happened was when they first took my car I didnt trust them so I called Capital One. I told them to please repo the car from the tow yard and I would give... Read more

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I just bought a car and traded in another vehicle for it. While at the car dealership, I called Capital One and obtained a 10-day payoff amount and provided it to the salesman. Now I have received a Short Payoff Notification from Capital One saying that the amount received from the car dealership was not enough to pay off my full account balance. It also said to remit $43.25 within 10 days from the date of the letter. What are my options for... Read more

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I made every payment on time through a military allotment and submitted proof the payments was coming out of my check 27 Jun 2016 they repo my car. they want $1,600 to get my car back and they said they were going to sell my car in 15 days. to get my personal property they want $50. The problem is I did nothing wrong. Capital One had me deal with Ascension Capital Group it seems they are an out sourced company this company in my opinion is... Read more

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Very discusted with capital obe auto finance . I have had a auto loan with them for almost 2 years . also have 4 credit cards ( myself 2 and my wife 2 ) My mother had a major stroke and i notified them about it and in this major family tragety I was late on some payments which I caught up completley in the next month . I went to apply for a new car loan with them in which i was trading in the existing loan i had with them . To my outter surprise... Read more

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Call to make a payment and wouldn't do it because said they were closed!!thought that was the reason they have 24 hour automated!!!So FRUSTRATING!!!!

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We are also having a great deal of trouble with Capital one as well. We had 2 cars damaged by hail. Our loan for one car was through US Bank the endorsed check and we had repairs made immediately. Capital one wants to hold our check hostage and five out money has repairs are made and make us jump through hoops with pictures and paper work which in turn keeps our car held hostage at repair shop. Take all your business to US Bank for auto... Read more

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