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Capital one Auto Finance

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69 complaints

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Capital One Auto Finance social reviews and reports. Join community by posting your own comments or complaints.

Capital One® Financial Corporation was founded by Richard D. Fairbank in 1988. The corporate office of the company is headquartered in McLean, Virginia.

Capital One has emerged as one of the America's largest consumer franchises with approximately 45 million customer accounts and one of the nation's most recognized brands. As one of the nation’s top 10 largest banks based on deposits, Capital One, N.A. has approximately 1,000 branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. For auto loans customers may apply online and get response as soon as the next day. The present rate for new car loans range from 4,79% to 5,49% and for used car loans – 5,59% to 5,99%. Customer service is available at 1-800-689-1789 Monday through Friday 9 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 7 p.m. ET.
Please try to contact Capital One Auto Finance Customer Service directly prior to posting any complaints on this site.

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Capital One Auto Finance Complaints & Reviews

Capital One Auto Finance Reviews

RM47
Capital One Auto Finance - Kicked out my Payment Arrangement
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

On March 28th, I made a payment of 723 to capital one auto finance and they said that this wills stop my car from being repossed and set up a payment schedule that will bring my pa...

#311852
Apr 13, 2012
239

Anonymous
Capital One Auto Finance - Lied about payment arrangements
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I filed bankruptcy but didnt include my ar because I wanted to keep it. I was told that I could'nt make payments during that time until discharged. I admit I should have been s...

#311132
Apr 10, 2012
190

Glwinkler
Capital One Auto Finance - Capital One--Last place to go
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Several years ago, I finance a car through Capital One and you could not ask for better service. I purchased a newer car, fewer miles, lower interest rate, lower payments, etc. The...

#306253
Mar 20, 2012
532

Ryanself
Capital One Auto Finance Is a FRAUD and Wrecked my CAR!
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I have been lied to ripped off and threatened by Capital One Auto Finance then my Car got wrecked. This is AFTER I gave them $33,000.00!! I purchased a ca...

#304940
Mar 15, 2012
839

Anonymous
Capital One Auto Finance - Repossesed our Car After Payment Arrangements were Already Made
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Our auto loan had gone into default and we received a notice by Fed Ex to pay the remaining balance in full. After calling their Customer Service line and paying over $1,000 on Fe...

#303974
Mar 11, 2012
411

MrRess
Capital One Auto Finance - Capitol One incompetent at best, crooks at worst.
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

We charged off a car on a bankruptcy a few years ago, CapOne didn't want the car, left a lien on it for the balance instead. When we put in a bid to pay off the lien, they said...

#301905
Mar 03, 2012
426

Deefisher
Capital One Auto Finance - Capital one auto are crooks
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I bought a charger in 2005, during my 6 year s of payemnts i put 6 pauments on end of loan, so instead of being pais in sept of 2011 i owe till march of 2012 . I call them to verif...

#301083
Feb 29, 2012
408

Anonymous
Capital One Auto Finance is Horrible!
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I paid off the full balance that was left on my auto loan. Been over a month and I still haven't received the title. I'm trying to trade the car in and Capital One still wo...

#298967
Feb 21, 2012
413

Hotblooded
Capital One Auto Finance - Lied to me and wrote off my car loan
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Capital One Auto Finance - I had some late payments in 2008. In Nov,2011 Dec 2011, & January 2012 pymts were showing I was 120 past due still oweing for October 2011. I called -...

#296771
Feb 13, 2012
451

Anonymous
Capital One Auto Finance - Late fee accessive from capitalone auto finance
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I missed one payment in April 20011, which is due on the 15th of every month. i called capital One auto finance on several occasions and was told that i could pay the late fee at t...

#294962
Feb 06, 2012
588

Anonymous
Capital One Auto Finance - No customer sevice @ Capitol One Auto
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Many times I've gotten calls from Capitol One Auto Finance and there is a foreign national speaking that is not understandable because his/her English is so heavily accented. ...

#293580
Feb 01, 2012
441

Charisma...
Capital One Auto Finance - Capital One Auto Fraud
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Spread the word and SHARE this status with everyone u know!!! CAPITOL ONE is one of corporate americas biggest FRAUDS!!!! They repossessed my car and I was only two payments behind...

#292221
Jan 26, 2012
554

Daprecio...
Capital One Auto Finance - Capital one sucks
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Capital one lost my payment and i have never been late. I send copies of money orders and traced them they came back cashed by capital one but yet they dnt know where the money ord...

#290874
Jan 21, 2012
411

Mad hill...
Capital One Auto Finance - CAPITAL ONE AUTO=LIARS
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Back in 2006 I lost my job and in turn had my vehicle repo'd. I never heard a word from them telling me I had a balance that was owed. It was listed as a charge-off and showed ...

#289953
Jan 18, 2012
506

Anonymous
Capital One Auto Finance - LAWSUIT NEEDS TO BE FILED AGAINST THESE SCAMMERS!!!
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

After telling Capital One, i was gong to sell the car back and refinance through someone else, the system suddenly went through maintenance, which doesn't allow them to give me a p...

#288782
Jan 13, 2012
517

Grunt
Capital One Auto Finance - Credit repair
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I settled with Capitol One Auto Finance 4 years ago for what they offered, and they still continue to call it charge off, if i knew what the balance owed was i would have paid in f...

#284610
Dec 28, 2011
477

Itsmuffie
Capital One Auto Finance Is Terrible:
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

They have the worst Representatives and have provided me with inconsistant information everytime I call. I was given an amount to pay and was told this would prevent reposession- ...

#275207
Nov 15, 2011
606

Anonymous
Capital One Auto Finance - Not Good.
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Went in their earlier this week and mostly worked with the general manager, Dave, who was a real nice, "understanding of my stress" type of guy. I told him more than once that I d...

#274738
Nov 13, 2011
634

Anonymous
Capital One Auto Finance - Capital One calls my hous but I don't have any account with them
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I have told them the person they're looking for cannot be reached at my phone number but they keep calling. They're looking for my husband's ex-wife! They've been...

#270148
Oct 24, 2011
548

Dcrabt3492
Capital One Auto Finance - Ruined My Credit Report
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I have a truck that I have been paying on for 5yrs, and is almost paid for. Then for some reason Capital One Auto Finance reported that I have claimed bankruptcy on the truck. I ha...

#269655
Oct 21, 2011
806

Swiftrobb
Capital One Auto Finance - Capital One is VIOLATING my civil rights....Help me!!!
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Capital one, I can't possibly begin. But here is a recent summary; Ex-wife in divorce papers madee it so that I had to pay half of the loan off for a car in her name and I the ...

#266095
Oct 05, 2011
741

Gashcom1
Capital One Auto Finance - Capitol one gap insurance are CROOKS!!
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I bought a car in Jan, the next day I try to cancel the gap insurance. 6 months later Im still getting the run around. $560 for some bullsh insurance that the dealer talked me into...

#256247
Aug 18, 2011
951

Kimjov53
Capital One Auto Finance - Fed up with
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Claimed to help me with my passed due payments but nothing ever came in the mail i get nowhere talking to customer service, this has happened befoe i had to resort to contacting th...

#256099
Aug 17, 2011
593

Lastouff...
Capital One Auto Finance - Capital One's Use of Call Centers w/racist policies
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

On July 5 /6, 2011, I encountered Capital One’s use of overseas callcenters in Manila and India. Staff refused to identify real names and locations. They used fake names, John an...

#247346
Jul 06, 2011
945

Block ro...
Capital One Auto Finance - Liars, thieves and crooks
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

My husband has a acct with capital one. In the last 3 yrs he has lost 2 jobs and had 2 heartaches resulting in a qwintuple (5)by-pass. I am working 3 jobs trying to make end meet w...

#247022
Jul 05, 2011
804

Capital1...
Capital One Auto Finance - CapitalOne auto finance thee worst dont get a loan with them
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I got a auto loan with the worst bank that can exist in the universe, yes CAPITALONE. I recently lost my job, called them to see if we can work something out a settl...

#237399
May 13, 2011
1211

Kroy
Capital One Auto Finance - Never recieved anything about loan
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

After making payments for 8 months through my online banking I wanted to know how much I owed. I never recieved anything by mail from them. When I called and spoke to someone who i...

#237168
May 12, 2011
969

Patgeorg...
Capital One Auto Finance - 27 calls within 2 days after due date
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

I have an auto loan at Capone. I had the due date changed for $25 and if they don't recieve it on or before they start calling. When you answer their calls they first of all ...

#235283
May 01, 2011
1098

Scrapiron
Capital One Auto Finance - Worse than the DMV and IRS
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

Capital One Auto service is worse than the DMV and IRS combined times 10. They are systematically unhelpful. They harass, mislead and lie. If you fall behind in your loan they c...

#232988
Apr 18, 2011
901

Mad Judy
Capital One Auto Finance - Hardship program is a scam!
5.0 3905 N. Dallas Pkwy Plano TX75093 1-800-946-0332 http://www.capitalone.com/contactus/autoloans.php

We are asking for hardship on our auto loan due to loss of income. This is a total scam. To qualify you must be 60 days behind, but you must have made a payment in...

#221966
Feb 16, 2011
2394
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