Capital One Auto Finance Complaints and Reviews

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Capital One Auto Finance
Main address: 3905 N. Dallas Pkwy TX 75093
1-800-946-0332, , comment@capitaloneauto.com
  • 102 complaints
  • $170K claimed losses
  • $1.7K average
  • Show More
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  • Sep 10
  • Auto Financing
  • Litchfield Park, Arizona
  • 2010 Chevrolet Malibu
  • 223

I financed a vehicle with capitol one auto finance Aug 2010. I got a 2010 Chevy Malibu that was 15,000. I put down 5,000 so my payment would be 370.00 every month. I pay every month on time. I even change my date to pay so 6 of the month to the 20th of the month. All of a sudden I started receiving emails saying thank you for your payment of 500.00. I called and said I never made a payment they... Read more

Was this review helpful? 1 1

     

  • Sep 08
  • Auto Financing
  • Philadelphia, Pennsylvania
  • Service Agent
  • 69

I called to ask about my mother's account since she had passed. One rep told me "We can submit an application for the lien release since she died. I will call you back with further information. My name is Adam." When I call back, no one knows an Adam and the information he gave me was inaccurate. From a balance of $534 it had magically turned into $5,514. They are unethical liars. Whose only... Read more

Was this review helpful? 0 0

     

  • Sep 06
  • Auto Financing
  • Account Specialist
  • 137

I have a complaint against capital one auto finance. I called in on Thursday September 4, 2014 around 6:15am my time. I spoke with a customer service rep by the name of David, I told him that I needed to change my scheduled payment from September 5 to September 19 due to financial hardship, he told me he would have to get an acct specialist on the phone which I spoke with a Katie. She was able to... Read more

Was this review helpful? 1 1

     

  • Aug 25
  • Auto Financing
  • Collierville, Tennessee
  • Payment Problem
  • 320

Hello, I purchased my SUV in Feb 2014 and put $5k as a down payment so that I had a car payment around $300 a month. My 1st payment wasn't due until April 29th 2014. In March 2014 I received a statement that had a payment that was made for $520.00. Now keep in mind that my 1st payment wasn't due until April 29, 2014. I reached out to as soon as I received the letter to ensure what I was reading... Read more

Was this review helpful? 1 0

     

  • Jul 25
  • Auto Financing
  • Chicago, Illinois
  • Account Credit
  • 2
  • 2
  • 305

I got an Infinity G3 through Capital one auto finance. Unfortunately, the car was totaled due to flood. My insurance payed what the car what at the time while i was left with 2000+. First, they were never ready to let go that amount nor ready to negotiate. They instead threatened me to mess up my credit. I told them I will pay installment in which i paid and eventually paid it off. Now its still... Read more

Was this review helpful? 2 4

     

  • Jun 20
  • Auto Financing
  • Dallas, Texas
  • Auto Loan
  • 1
  • 1
  • 310

I have had an auto loan with capital one auto finance for almost 6 years and have had far more negative experiences than positive ones. The latest is coming at the end of the note. I've been trying to sell or trade my 05 Yukon for the past 2 months but can't get an accurate payoff. I was talking with a dealer about trading it and when he asked for payoff I told him according to my records it... Read more

Was this review helpful? 2 0

     

  • Jun 05
  • Auto Financing
  • Mesa, Arizona
  • Auto Loan
  • 186

I have a deal to sell my vehicle but Capital One takes 5-10 days to clear a payment and 15 days to process the title clearance. So if you want to sell your vehicle you will have to pay it off at least 25 days before you put it on the market or have a very patient buyer. They will tell you there is ways to expedite it such as overnighting a cashiers check so I spent $35 to overnight the check... Read more

Was this review helpful? 0 1

     

  • May 16
  • Auto Financing
  • Fort Worth, Texas
  • Payments
  • 364

I have had an auto loan through capital one for two and a half years which I pay early every month. One month I received a phone call from capital one saying my payment was over due for the month of october!! When I told them I had made that payment they told me that a lot of people were experiencing problems with their website because something wasn't working quite right... so I immediately... Read more

Was this review helpful? 5 1

     

  • Jan 31
  • Auto Financing
  • Raleigh, North Carolina
  • Car Loans
  • 369

I don't have any problems with Capital One Auto, I enjoyed their blank check program. I had a dispute with my property manager and as a result of my on going dispute with Brandy Crotts Alexander of Courtney Place apartments she had my car towed and the towing agency sold my car to Capital One, the lien holder which forced Capiatal One to take the car and sell it. I wasn't a aware until I got a... Read more

Was this review helpful? 0 1

     

  • Jan 31
  • Auto Financing
  • Auto Finance
  • 1
  • 1
  • 621

I decided that I needed to write a review for Capital One...as I have purchased the last two vehicles I've owned with the help of their financing. So, basically, they have managed my auto finance for the past five years or so. I am currently in the process of purchasing a third vehicle and CarMax submitted my info to several auto financial institutions; several of them came back with approvals... Read more

Was this review helpful? 9 1
 
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