Capital One Auto Finance Complaints and Reviews

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Capital One Auto Finance
Main address: 3905 N. Dallas Pkwy TX 75093
1-800-946-0332, , comment@capitaloneauto.com
  • 97 complaints
  • $170K claimed losses
  • $1.7K average
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  • Jun 20
  • Auto Financing
  • Dallas, Texas
  • Auto Loan
  • 34

I have had an auto loan with capital one auto finance for almost 6 years and have had far more negative experiences than positive ones. The latest is coming at the end of the note. I've been trying to sell or trade my 05 Yukon for the past 2 months but can't get an accurate payoff. I was talking with a dealer about trading it and when he asked for payoff I told him according to my records it... Read more

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  • Jun 05
  • Auto Financing
  • Mesa, Arizona
  • Auto Loan
  • 69

I have a deal to sell my vehicle but Capital One takes 5-10 days to clear a payment and 15 days to process the title clearance. So if you want to sell your vehicle you will have to pay it off at least 25 days before you put it on the market or have a very patient buyer. They will tell you there is ways to expedite it such as overnighting a cashiers check so I spent $35 to overnight the check... Read more

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  • May 16
  • Auto Financing
  • Fort Worth, Texas
  • Payments
  • 132

I have had an auto loan through capital one for two and a half years which I pay early every month. One month I received a phone call from capital one saying my payment was over due for the month of october!! When I told them I had made that payment they told me that a lot of people were experiencing problems with their website because something wasn't working quite right... so I immediately... Read more

Was this review helpful? 4 1

  • Jan 31
  • Auto Financing
  • Raleigh, North Carolina
  • Car Loans
  • 176

I don't have any problems with Capital One Auto, I enjoyed their blank check program. I had a dispute with my property manager and as a result of my on going dispute with Brandy Crotts Alexander of Courtney Place apartments she had my car towed and the towing agency sold my car to Capital One, the lien holder which forced Capiatal One to take the car and sell it. I wasn't a aware until I got a... Read more

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  • Jan 31
  • Auto Financing
  • Auto Finance
  • 310

I decided that I needed to write a review for Capital One...as I have purchased the last two vehicles I've owned with the help of their financing. So, basically, they have managed my auto finance for the past five years or so. I am currently in the process of purchasing a third vehicle and CarMax submitted my info to several auto financial institutions; several of them came back with approvals... Read more

Was this review helpful? 5 0

  • Jan 02
  • Auto Financing
  • Jackson, Mississippi
  • Auto Loan
  • 178

I got an auto loan with COAF in September 2011. My account is on auto draft, but yet they tell me I missed a payment! If I've been behind one that payment for over a year why didn't any body contact me until I called them!! So I called them December 2013 to make my November payment that I knew I was going to miss to pay it and all of a sudden I'm behind!!! I checked my transaction records and all... Read more

Was this review helpful? 2 1

  • Aug 30, 2013
  • Auto Financing
  • Car Loan
  • 5
  • 151

Capitolone keeps saying that I'm one month behind every time I make a payement to get them current and then they say they put one month at the end of my auto loan then say that I'm still a month or two behind and will not send me a payement book let or switch my due date.my advice to anyone is to not accept a credit card or loan thru this company it is a fraudulent company.I hope this company... Read more

Was this review helpful? 1 3

  • Aug 30, 2013
  • Auto Financing
  • Loan Payment
  • 94

Capitol one keeps saying that I'm one month behind everytime I make a payement to get them current and then they say they put one month at the end of my auto loan then say that I'm still a month or two behind and will not send me payement bookl let or switch my due date.when I got the auto loan fom the dealer I did not know it was capitol 1 because if I had knew it was I would of never took a... Read more

Was this review helpful? 1 0

  • Aug 18, 2013
  • Loans and Mortgages
  • Schoharie, New York
  • Loan Payments
  • 2
  • 154

we have paid our payment every month and have all the receipts to prove it they are just now telling us we are behind one payment.we ask them how when we have all the receipts they tell us that our January payment was kicked back to our debit card but yet you look through our statements and it shows they took the money but never put anything back.they call and harass us just about every day not a... Read more

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  • Aug 05, 2013
  • Auto Financing
  • Charlotte, North Carolina
  • Payment Arrangements
  • 4
  • 244

Financed my car 12/06 for 72 months. Confirmed with capital one in 6/2012 car to be paid off and in 1/2013 same response from 2 different reps. Had to verify because of trying to get qualified for mortgage. Last 2 years automated payment with exception of 7/12 to pay off due major car repairs so I split payments but within 29 days I paid each month and all late fees. Now say I owe $1600 but won't... Read more

Was this review helpful? 0 1
 
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