Capital One Auto Finance Complaints and Reviews

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Capital One Auto Finance
Main address: 3905 N. Dallas Pkwy TX 75093
1-800-946-0332, , comment@capitaloneauto.com
  • 106 complaints
  • $190K claimed losses
  • $1.8K average
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  • 1 day ago
  • Collection Agencies
  • Sacramento, California
  • 2011 Chev
  • 1
  • 1
  • 36

On the 19th of Oct.2014 they cut the lock on my gate were the car was in the driveway. We called the police because we thought someone had stole the car, come to find out they had taken the car, stating that we were 6mos. behind on payments. This happen while we kept inquiring about the pink slip for the car. We had not received any notice that stated we were behind on payments! Why! because they... Read more

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  • Oct 19
  • Auto Financing
  • Vehicle Financing
  • 69

ICLE I FINANCE A VEHICLE FROM CAPITAL ONE THROUGH A DEALERSHIP, 20009, DUE TO BAD HEALTH I WAS FORCE TO RETIRE FROM MY JOB, I NO LONGER COULD AFFORD THE CAR PAYMENTS ON THIS VEHAT I TRY ANICLE BECAUSE I WAS NO LONGER GETTING THE MONEY THAT I GOT WHEN I WAS WORKING I IAM ON A FIXED-INCOME[SS-PENSION] I EXPLAINED THIS TO THEM, THEY SUGGEST THAT I TRY AND SELL THE VEHICLE AND I TRY TO DO WHAT THEY... Read more

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  • Oct 07
  • Auto Financing
  • Customer Service
  • 87

Capital one hires personnel from republic of panama (sitel panama, google it) and philipines (iqor corp) the dudes from panama only gets paid 600 (minimun wage in panama monthly) they demand that you collect from customer using all type of coercitive tactics around 2k per hour and bonuses are unreachable if you want to speak directly with capital one call 18009460332 when recording asks for party... Read more

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  • Sep 29
  • Loans and Mortgages
  • Robo Calls
  • 2
  • 2
  • 101

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I do not tolerate these non stop calls and I made it quite clear that when we tell them what date we will pay, do NOT call my house every single day before that date or I will blow out an ear drum with my whistle. SO they decided to put me on the robo caller. I get calls that are... Read more

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  • Sep 10
  • Auto Financing
  • Litchfield Park, Arizona
  • 2010 Chevrolet Malibu
  • 1
  • 1
  • 710

I financed a vehicle with capitol one auto finance Aug 2010. I got a 2010 Chevy Malibu that was 15,000. I put down 5,000 so my payment would be 370.00 every month. I pay every month on time. I even change my date to pay so 6 of the month to the 20th of the month. All of a sudden I started receiving emails saying thank you for your payment of 500.00. I called and said I never made a payment they... Read more

Was this review helpful? 5 5

     

  • Sep 08
  • Auto Financing
  • Philadelphia, Pennsylvania
  • Service Agent
  • 1
  • 1
  • 180

I called to ask about my mother's account since she had passed. One rep told me "We can submit an application for the lien release since she died. I will call you back with further information. My name is Adam." When I call back, no one knows an Adam and the information he gave me was inaccurate. From a balance of $534 it had magically turned into $5,514. They are unethical liars. Whose only... Read more

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  • Sep 06
  • Auto Financing
  • Account Specialist
  • 370

I have a complaint against capital one auto finance. I called in on Thursday September 4, 2014 around 6:15am my time. I spoke with a customer service rep by the name of David, I told him that I needed to change my scheduled payment from September 5 to September 19 due to financial hardship, he told me he would have to get an acct specialist on the phone which I spoke with a Katie. She was able to... Read more

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  • Aug 25
  • Auto Financing
  • Collierville, Tennessee
  • Payment Problem
  • 2
  • 2
  • 524

Hello, I purchased my SUV in Feb 2014 and put $5k as a down payment so that I had a car payment around $300 a month. My 1st payment wasn't due until April 29th 2014. In March 2014 I received a statement that had a payment that was made for $520.00. Now keep in mind that my 1st payment wasn't due until April 29, 2014. I reached out to as soon as I received the letter to ensure what I was reading... Read more

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  • Jul 25
  • Auto Financing
  • Chicago, Illinois
  • Account Credit
  • 2
  • 2
  • 379

I got an Infinity G3 through Capital one auto finance. Unfortunately, the car was totaled due to flood. My insurance payed what the car what at the time while i was left with 2000+. First, they were never ready to let go that amount nor ready to negotiate. They instead threatened me to mess up my credit. I told them I will pay installment in which i paid and eventually paid it off. Now its still... Read more

Was this review helpful? 2 4

     

  • Jun 20
  • Auto Financing
  • Dallas, Texas
  • Auto Loan
  • 2
  • 2
  • 412

I have had an auto loan with capital one auto finance for almost 6 years and have had far more negative experiences than positive ones. The latest is coming at the end of the note. I've been trying to sell or trade my 05 Yukon for the past 2 months but can't get an accurate payoff. I was talking with a dealer about trading it and when he asked for payoff I told him according to my records it... Read more

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